What do I need to know before ordering?
What payment methods are accepted?
Ask Us a Question
Can you help me make a cryptocurrency payment?
Can I cancel my order?
After this time, if you have already paid for your order, it is not possible to cancel it and your order will be sent.
Can I modify my order once it is placed?
I didn’t get an order confirmation email, what do I do?
Which countries do you ship to?
How can I track my order?
An order invoice confirming your purchase
An order confirmation and a notification stating that your order is being processed
A notification that your order is being shipped from our warehouse
In most cases, you will also receive a tracking mail or SMS from your chosen shipping partner when the products have been shipped. Please check your account information to make sure that your e-mail and mobile phone number are present for this to happen.
In most cases, you will receive a tracking mail or SMS from your chosen shipping partner when the products have been delivered.
If you haven’t received the order confirmation or the invoice within 7 business days after you have placed your order or information on a shipped order, please contact us so we can ensure a smooth process.
Will you deliver my parcel during COVID-19?